Archive for the ‘Outlook 2010’ Category

ProLaw dockets not syncing to Exchange for one or more users

Tuesday, June 4th, 2013

A recent issue at a firm occurred when one user who entered dockets into ProLaw found that they were not syncing to Exchange.  It was only for this one user, and the groupware agent was running without error for other users as well.

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Posted in Microsoft Exchange, Outlook 2010, ProLaw Case Management | No Comments »

Email Best Practices

Thursday, November 15th, 2012

The most under-utilized feature of most software is their built-in Help function.  In the old days, you needed to be an engineer to even understand what the author was writing, but as technical writing has improved, the Help function is more user-friendly than ever.
If you want to know how a feature works or what a button does, when you hover over it in Outlook 2010 you will see a dialog that says “Press F1 for more Help.”  Pressing this will launch the generic Outlook Help where you can view getting started guide or simply search on the function you need more information on.
Typically searching the Outlook Help will be faster than asking someone else or searching on the internet for an answer.  It will also show you how to accomplish your task or find the buttons you are looking for with screenshots.

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Posted in Microsoft Office 2010, Outlook 2010 | No Comments »

Outlook Windows Security “Insert a smart card” pop-up

Thursday, April 26th, 2012

Recently several users reported a Windows Security pop-up in Outlook 2010 prompting to “Insert a smart card.” 

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Posted in Outlook 2010 | No Comments »

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